SAR volumes and compliance, 2025/26
Case reference FOI2026/01200
Received 19 October 2026
Published 12 November 2026
Request
I am writing to request the following information under the Freedom of Information Act 2000. It concerns Subject Access Requests (SARs) made under the UK GDPR / Data Protection Act 2018 that the Council received between 1 April 2025 and 31 March 2026. Specifically:
1. The total number of SARs received.
2. The number of those SARs that were responded to within the statutory period (one calendar month, or up to three months where an extension was applied).
3. The number of those SARs that were responded to outside the statutory period.
4. The number of SARs that remain open and past their statutory deadline as at the date of this request.
5. The number of staff (full-time equivalent) whose primary role is handling SARs.
6. Whether the Council uses any software to manage SARs or to redact documents for disclosure, and if so, the name of the product(s) and the contract end date.
7. Whether the Council has, in the same period, received any correspondence from the Information Commissioner's Office concerning its SAR compliance, and if so the number of such complaints.
Response
1. The total number of SARs received.
182
2. The number of those SARs that were responded to within the statutory period (one calendar month, or up to three months where an extension was applied).
180
3. The number of those SARs that were responded to outside the statutory period.
2 out of time
4. The number of SARs that remain open and past their statutory deadline as at the date of this request.
none currently open
5. The number of staff (full-time equivalent) whose primary role is handling SARs.
1 FT
6. Whether the Council uses any software to manage SARs or to redact documents for disclosure, and if so, the name of the product(s) and the contract end date.
The Council uses the ecase system (supplier Fivium) to support with processing all types of information requests including redaction. Details can be found on the council’s contracts register
Council contracts | Oxford City Council
7. Whether the Council has, in the same period, received any correspondence from the Information Commissioner's Office concerning its SAR compliance, and if so the number of such complaints.
No
Documents
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