FOI release

Language Services and Accessibility Provision

Case reference FOI2026/00401

Received 17 April 2026

Published 5 May 2026

Request

I am writing to make a request under the Freedom of Information Act 2000. I would be grateful if you could provide the following information in relation to your organisation’s language access, interpreting, translation, and accessibility services: 1. Current Provision * The name(s) of your current supplier(s) for: * Spoken language interpreting (including telephone and video remote interpreting) * Written translation * British Sign Language (BSL) interpreting * Other accessible communication formats (e.g. Easy Read, large print, braille) * The contract start date and end date (including any extension options). * The total contract value (annual and full-term, if available). 2. Spend and Usage * Total annual spend on language services for the last three financial years. * A breakdown of spend by service type (e.g. face-to-face interpreting, telephone interpreting, translation, BSL). * The top 10 most requested languages by volume over the last 12 months. * Total volume of bookings/assignments in the last 12 months (by service type if available). 3. Procurement and Frameworks * The procurement route used (e.g. open tender, framework, direct award). * If procured via a framework, the name of the framework and the framework provider. * The anticipated timeline for re-procurement or renewal (if applicable). * The name and contact details of the person or team responsible for managing this contract. 4. Performance and Governance * The key performance indicators (KPIs) used to measure supplier performance. * Any service credits, penalties, or performance concerns raised in the last 12 months. * A copy of the service specification (if publicly shareable). 5. Strategy and Accessibility * Whether you have a formal Language Access or Accessibility Policy in place. * Any published equality impact assessments relating to language or communication access.

Response

Please note we had multiple requests on this topic;you can find more information on our disclosure log-key word 'language'.

Freedom of information (FOI) releases from Oxford City Council - Disclosure log

Documents

• FOI Standard Response - FOI2025_01265 (2) (redacted).pdf (459.5 KB)
• FOI Standard Response - FOI2026_00401 (redacted).pdf (584.7 KB)

This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

You can browse our other responses or make a new FOI request.