Freedom of Information Request
Case reference FOI2025/01457
Received 17 December 2025
Published 19 December 2025
Request
I am writing to you to submit a Freedom of Information (FOI) request regarding your IT service management (ITSM) software. Please confirm receipt of this request. You may provide the information in whichever way best suits your internal process, or can use the online form if preferred. 1. Total number of employees 2. Total number of IT service desk agents 3. Existing service desk / ITSM software used 4. Deployment model (Cloud-based or on-premise) 5. Number of software licenses 6. Contract renewal date 7. Annual cost of contract 8. Total cost of contract 9. Contract review date 10. Main decision maker/contact for service desk software
Response
Please see the response in attachment.
Documents
This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.