FOI release

Telephony

Case reference FOI2024/01007

Received 9 September 2024

Published 4 October 2024

Request

Good morning, Could the council, please confirm the below information? 1. Unified Communications 1. The manufacturer of the council's unified communications software. 2. The provider (the company that you signed the contract with) for your unified communications software. 3. Contract end date for your current unified communications software. 4. Do you have any extensions available on your current contract for the councils unified communications software? If so, please give full details. 2. Contact Centre 1. Is the council's contact centre outsourced? If so, to who? 2. How many contact centre agents does the council employ? 3. The manufacturer of your contact centre software 4. The provider (the company that you signed the contract with) for your contact centre software. 5. Contract end date for your current contact centre software. 6. Do you have any extensions available on your current contract for the council's contact centre software? If so, please give full details. Thank you in advance. If you have any questions, please let me know.

Response

Please see attached.

Documents

• FOI Standard Response_FOI2024_01007 (redacted).pdf (353.5 KB)

This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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