FOI release

Core Back-Office Software and ERP Systems

This request was refused in full, so we didn't provide the information the requester asked for. This may include information where we can neither confirm nor deny that we hold it.

Case reference FOI2026/00634

Received 23 June 2026

Published 21 July 2026

Request

I am writing to you under the Freedom of Information Act 2000 (and the Freedom of Information (Scotland) Act 2002, where applicable) to request information regarding the software systems the council currently uses to manage its core back-office business functions. For each of the following six business areas, please provide the details requested below: 1. Finance and Accounting (e.g., General Ledger, Budgeting, Treasury) 2. Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing) 3. Procurement and Sourcing (e.g., E-Procurement, Contract Management) 4. Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking) 5. Project and Portfolio Management (e.g., Capital project tracking, Resource allocation) 6. Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office) For EACH of the six business areas listed above, please provide the following: * System Name: (The name of the software) * Supplier/Vendor Name: (If the system was developed in-house, please simply state "In-house") * System Architecture: Please specify which of the following best describes the setup: * Part of a full, integrated Enterprise Resource Planning (ERP) system. * A standalone Commercial Off-The-Shelf (COTS) application. * A bespoke, in-house developed solution. * Hosting: Is the system hosted on-premise, managed off-premise by the supplier, or delivered via a Cloud/SaaS model? * Contract Expiry Date: When does the current contract for this system expire (please include any viable extension periods)? * Whether the council plans to change the system in the future Additional Note: If the council utilises a single, integrated ERP system (e.g., SAP, Oracle, Microsoft Dynamics) to cover multiple business areas listed above, please state the name of the overarching ERP and confirm which specific modules are currently active. If providing all the requested information exceeds the statutory cost limit under Section 12 of the Act, please prioritise providing the data for items 1 (Finance) and 2 (HR and Payroll). I would prefer to receive this information in an electronic format, ideally as an Excel spreadsheet or a clearly formatted table. Thank you for your time and assistance in this matter. Yours faithfully, Danny Williams

Response

In accordance with section 1(1) of the Freedom of Information Act 2000 (DOIA), Oxford City Council (OCC) confirms that it holds recorded information within the scope of your request.

OCC does not operate a single fully integrated Enterprise Resource Planning system covering all six business areas listed in your request.

Information concerning OCC’s relevant current and pending contracts, including the supplier and contract information recorded within the register, is publicly available through OCC’s contract register.

Section 21 of the FOIA relates to information that is reasonably accessible to the applicant by other means. As the relevant contract information is already publicly available through OCC’s website, section 21 applies to that information.

Section 21 is an absolute exemption and is therefore not subject to the public interest test. This does not mean that OCC is refusing access to the information. Rather, the information is already available through an existing public source.

In accordance with section 16 of the FOIA, which relates to the duty to provide reasonable advice and assistance, OCC has provided the relevant link below to assist you in locating the published contract information.

OCC’s contracts webpage is available at:

https://www.oxford.gov.uk/selling-council/council-contracts.

If you disagree with any part of the response to your request, you are entitled to ask the Council for an internal review of the decision(s) made. You may do this by writing to the Monitoring Officer, by either email monitoringofficer@oxford.gov.uk – or by post to Monitoring Officer, Oxford City Council, Town Hall, St Aldate’s, Oxford, OX1 1BX. After the result of the internal review, if you remain dissatisfied, you may ask the Information Commissioner to intervene on your behalf. You may do this by writing to the Information Commissioner's Office, Wycliffe Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Freedom of Information Officer

Documents

There are no documents for this release.

This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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