Telephone Maintenance
Case reference FOI2023/00367
Published 30 April 2024
Request
I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telephone maintenance contract. The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract: Please can you send me the following contract information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated. 1. Contract Type: Maintenance, Managed, shared (If so, please state orgs) 2. Existing Supplier: If there is more than one supplier, please split each contract up individually. 3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider 4. Hardware Brand: The primary hardware brand of the organisation's telephone system. 5. Number of telephone users: 6. Contract Duration: please include any extension periods. 7. Contract Expiry Date: Please provide me with the day/month/year. 8. Contract Review Date: Please provide me with the day/month/year. 9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager. 10. Telephone System Type: PBX, VOIP, Lync etc 11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. 12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes. 13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider. If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract. If the maintenance for telephone systems is maintained in-house, please can you provide me with: 1. Number of telephone Users: 2. Hardware Brand: The primary hardware brand of the organisation's telephone system. 3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager. 4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address. Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract. If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract? I'm happy to receive this information in an email.
Response
1. Contract Type: Managed
2. Existing Supplier: BT
3. Annual Average Spend:
2020 Annual Spend £364,921.67
2021 Annual Spend £536,457.39
2022 Annual Spend £490,325.41
4. Hardware Brand: BT provided Mitel
5. Number of telephone users: 1681
6. Contract Duration: 5 Yrs + 1yr extension
7. Contract Expiry Date: 31/03/2024
8. Contract Review Date: N/A
9. Application(s) running on PBX/VOIP systems: Netcall Liberty Contact Centre
10. Telephone System Type:
The BT One Phone solution comprises the following:
DDI Range: 01865 252xxx, 3354xx, 3357xx, 3358xx, and 529xxx
1434 mobile numbers in the range +44 7483 0xxxx with various others
1681 BTOP SIMs plus 41 data only SIMs. Unlimited calls and text, 1GB data per SIM
ISDN-30 DASS, comprising.
29 channels, published contact centre number: 01865 249811 30 channels, Council main number: 01865253880
Office telephony is provided by a Mitel IP telephony solution comprising:
Dual Mitel 3300 IPT servers
157 extensions with IP phones
17 analogue extensions for facsimile machines
Resilient SIP links to Netcall Liberty contact centre
11. Contract Description: All fixed line and mobile telephony services.
12. Go to Market: Not available
13. Contact Detail: Chief Technology and Information Officer.
Maintenance is not in-house.
Documents
This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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