FOI release

FoI - enforcement agencies

Case reference FOI2024/01151

Received 17 October 2024

Published 31 October 2024

Request

Hello, Under the Freedom of Information Act, I would like to request the following information: I would like to know: What debt enforcement agencies does your council currently use? Broken down by each debt enforcement agency, please can you tell me - 1. How many complaints has your council received relating to the behaviour or conduct of the enforcement agencies/bailiffs/debt collectors who have been working on behalf of your council? 1. How many of the complaints has your council upheld? 1. If known, how many complaints were passed to the Local Government & Social Care Ombudsman? I would like this information regarding complaints received by the council since 1st January 2023 to 31st December 2023. I would like you to provide the information in an excel spreadsheet, if possible. Please contact me if you need me to clarify my request.

Response

  • What debt enforcement agencies does your council currently use?

- Jacobs

- Rundles

  • Broken down by each debt enforcement agency, please can you tell me - 1. How many complaints has your council received relating to the behaviour or conduct of the enforcement agencies/bailiffs/debt collectors who have been working on behalf of your council?

- Jacobs, 0 complaints

- Rundles, 1 complaint

1. How many of the complaints has your council upheld? 0

1. If known, how many complaints were passed to the Local Government & Social Care Ombudsman? None

Documents

There are no documents for this release.

This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

You can browse our other responses or make a new FOI request.