Freedom of Information - Alcatel-Lucent Enterprise
Case reference FOI2023/00419
Published 6 November 2023
Request
Alcatel-Lucent Enterprise is a global networking and communications technology vendor with a European heritage and with a major European and UK presence. As an established supplier of technology equipment and services to the public sector, we are keen to understand the digital transformation needs of UK public sector organisations. Please do provide all relevant information to the following questions, with both text and relevant links to documents. 1. When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned? 1a. What would you like to improve upon in your next refresh? 1b. Could you please confirm the supplier for your current contract and the vendor that you are using ? 2. When was your last Wi-Fi refresh, and when is the next refresh planned? 2a. What would you like to improve upon in your next refresh? 2b. Could you please confirm the supplier for your current contract and the vendor that you are using ? 3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned? 3a. What would you like to improve upon in your next refresh? 3b. Could you please confirm the supplier for your current contract and the vendor that you are using ? 4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do? 4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using ? 5. How many users do you currently have in your contact centre? 5a. What would you like to improve upon with your contact centre 5b. Could you please confirm the supplier for your current contract and the vendor that you are using?
Response
1. When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned?
We upgrade elements on a rolling basis.
1a. What would you like to improve upon in your next refresh? Currently everything is fully satisfactory.
1b. Could you please confirm the supplier for your current contract and the vendor that you are using? We manage our Lan internally.
2. When was your last Wi-Fi refresh, and when is the next refresh planned?
We upgrade elements on a rolling basis.
2a. What would you like to improve upon in your next refresh?
Currently everything is fully satisfactory.
2b. Could you please confirm the supplier for your current contract and the vendor that you are using?
We manage our Wi-Fi internally. We use Cisco and CAE Consulting.
3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned?
We procurement a new solution in August 2022. The next one will be in 2026.
3a. What would you like to improve upon in your next refresh?
Currently everything is fully satisfactory.
3b. Could you please confirm the supplier for your current contract and the vendor that you are using?
O2/Telefonica.
4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do?
No. We plan to implement SD-WAN on our next refresh.
4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using?
Vodafone, direct provision.
5. How many users do you currently have in your contact centre?
60.
5a. What would you like to improve upon with your contact centre?
We are due to go out to procure a replacement in the next six months.
5b. Could you please confirm the supplier for your current contract and the vendor that you are using?
Netcall, direct provision.
Documents
This is Oxford City Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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