Freedom of information (FOI) releases from Oxford City Council

This is a disclosure log of Oxford City Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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527 disclosures

  1. Freedom of Information Request – Private Hire Driver Knowledge Test Statistics

    I would like to request the following information under the Freedom of Information Act 2000 regarding Private Hire Driver licensing and knowledge/competency assessments. For each of the financial years 2023/24, 2024/25 and 2025/26, please provide: 1. The number of new Private Hire Driver licence applicants. 2. The total number of knowledge, competency or driver assessment tests taken by applicants. 3. The number of candidates who passed on their first attempt. 4. The number of candidates who failed on their first attempt. 5. The number of second attempts taken. 6. The number of third or subsequent attempts taken. 7. The number of candidates who ultimately passed the assessment. 8. If available, the overall pass/fail rate. Where the authority operates separate assessments for Private Hire and Hackney Carriage drivers, I would be grateful if the figures could be provided separately. If any part of the assessment is delivered by an external provider, please provide the information held by the Council and, where possible, identify the organisation responsible for holding the remaining statistics.

    Published: 16 October 2026

  2. Community Van

    The total number of weekends the community van has been hired out between May and September 2026? How many weekends the same hirer used the community van, May to September 2026? How many different hirers in total there have been in that time? How many of these were community groups and what checks were carried out to make sure they were? How many were private hire? How many times the community van was driven outside of Oxfordshire on any of those weekends dates, as we were told it can only be driven in Oxfordshire? What the hire charge rate was for each weekend it was hired? How many weekends were charged at private hire rate?

    Published: 16 October 2026

  3. Freedom of Information Request – Council Customer Service Enquiries

    For the purpose of this request, please define an “enquiry” as any inbound request for information, support, or service received and managed through the council’s central Customer Services, Customer Contact Centre, Contact Centre, webchat service, online customer contact channels, or equivalent first point of contact function. This request does not extend to enquiries sent directly to individual departments, service areas, officers, or councillors where these interactions are not centrally recorded. Please provide the following information for the most recent 12-month period for which complete data is available, and specify the exact dates covered. Q1. Total enquiries. Please provide the total number of enquiries received by the council’s Customer Services/Contact Centre function during the reporting period. Q2. Channel breakdown. Where recorded, please provide the total number of enquiries received through each of the following channels: * Telephone * Email * Online form or customer portal * Webchat * Virtual assistant or chatbot * Social media * SMS, WhatsApp, or another messaging service * Other (please specify) If the council records some of these channels together, please provide the information using the categories held. Q3. Telephone performance. If held, please provide: * Average speed to answer telephone calls * Total number of abandoned calls * Average call-handling time Q4. Service hours. Please provide the standard operating hours of the central Customer Services/Contact Centre function, including whether staffed customer service support is routinely available during evenings or weekends. Q5. Complaints. If held, please provide the total number of complaints specifically relating to performance, responsiveness, or accessibility of the central Customer Services/Contact Centre function. Q6. Customer satisfaction. If held, please provide the average customer satisfaction score (CSAT) or equivalent customer service satisfaction measure for the reporting period. Q7. First contact resolution. If first contact resolution is measured, please provide: * The first contact resolution rate * The number of enquiries resolved at the first point of contact, if recorded Please also provide the council’s definition of first contact resolution. Q8. Use of artificial intelligence. Does the council currently use any AI-powered technology within its central Customer Services/Contact Centre function? If yes, please briefly describe the technology and its purpose. This could include, but is not limited to, chatbots or virtual assistants, automated email handling, call summarisation, knowledge tools, or technology that assists customer service staff. Q9. Customer service workforce. Please provide the average number of full-time equivalent staff working within the central Customer Services/Contact Centre function during the reporting period. If an average is not held, please provide the number recorded at the nearest available data and specify that date. Q10. Most common reasons for contact. If enquiries are categorised by reason for contact, please provide: * The five most common recorded enquiry categories during the reporting period * The number of enquiries recorded in each category, if held If any requested information is not held, please state this. Where possible, please provide any closely related information that is readily available.

    Published: 16 October 2026

  4. Dangerous animals FOI

    Under the Freedom of Information Act 2000, or the Freedom of Information (Scotland) Act 2002 where applicable, please provide the following information about dangerous wild animals licensed by your council. If any information falls under the Environmental Information Regulations, please consider that part of the request under the appropriate regulations. 1. Animals currently licensed For every dangerous wild animal licence currently in force, please provide: * The species and number of animals authorised to be kept, using common names as well as scientific names where held. * The number of animals actually recorded as being kept, if this differs from the number authorised. * The town or village in which the animals are kept. I do not require street addresses or full postcodes. * The licence's issue and expiry dates. * Whether the premises are recorded as a private residence, a commercial premises or another type of establishment. Please provide an anonymised licence reference so that animals covered by the same licence can be grouped together. Please distinguish the number of licences from the number of animals. For the period from 1 January 2023 to the date this request is received, please provide an anonymised extract of any records held by the animal licensing team concerning: * Escapes or suspected escapes of animals kept under a dangerous wild animal licence. * Injuries to people or other animals involving those licensed animals. For each incident, please include the date, species, town or village, recorded description of what happened, and any recorded outcome or action taken. Please use existing descriptions rather than creating new summaries. This request concerns animals licensed under the Dangerous Wild Animals Act 1976. It does not seek information about animals held solely under zoo licences. Please do not disclose licence holders' names, exact addresses or other identifying personal information. Where figures describe the maximum number of animals authorised rather than animals confirmed to be present, please make that distinction clear. If the council has no current dangerous wild animal licences, please confirm this. If the full request would exceed the applicable cost limit, please prioritise section 1 and advise how the remaining sections could be narrowed. I am seeking existing licensing records and do not expect the council to undertake new inspections or contact licence holders to obtain information. If any information is withheld, please identify the exemption or exception relied upon and disclose the remaining information where possible.

    Published: 16 October 2026

  5. Taxi licensing - medical assessments

    I am requesting information under the Freedom of Information Act 2000 about medical assessments required for hackney carriage and private hire driver licensing across the whole of your current council area. 1. How assessments are arranged Please confirm whether the Council currently: * contracts with a provider to deliver driver medical assessments; * maintains an approved or recommended list of medical providers; or * requires applicants to arrange their own assessments without a Council-appointed provider. * If different arrangements apply to different types of licence, please identify those arrangements. 2. Current contract or provider arrangement Where the Council has a contract, framework call-off or other formal arrangement with a medical assessment provider, please provide: a. The provider's name. b. The contract commencement and expiry dates. c. The total or annual contract value, if recorded. d. The award date and procurement route or framework used. e. Any extension options and whether any have been exercised. f. The services covered by the arrangement. g. The number of assessments completed in the most recent full financial year, if held. h. The agreed price or tariff per assessment, if held, and whether it is paid by the Council or the applicant. 3. Previous and future arrangements Please provide the name and contract dates of the immediately preceding provider, if there was one. Please also provide any recorded date or timetable for the next procurement or review of the current arrangement. If applicants arrange their own medicals, please provide any current written policy or guidance identifying who may carry out the assessment and who pays for it.

    Published: 16 October 2026

  6. FOI request: primate licensing

    Please can you tell me how many applications for a primate keeper's licence - as per the Animal Welfare (Primate Licences) (England) Regulations - have been approved by the council as of today (7 October 2026). Please respond to me by email within 20 working days, as required under the Freedom of Information Act.

    Published: 16 October 2026

  7. FOI Request - SZN Animal Licensing

    Please find attached a Freedom of Information request from the Small Zoo Network concerning the application of the Zoo Licensing Act 1981 within your authority's area. The attached letter sets out the information requested and provides further context regarding the purpose of the request. We would be grateful if you could acknowledge receipt and, where possible, provide the requested information electronically. If this request should be directed to another team or department within the authority, I would be grateful if you could forward it accordingly or advise me of the appropriate contact.

    Published: 16 October 2026

  8. Freedom of Information request - HMO licence register

    I wish to make an FOI request. As per section 232 of the Local Housing Act, you are required to keep a register of HMO licences. Please can you supply a current copy of this register - or failing that, provide me with a breakdown of the number of HMO licences for each postcode sector (this includes the postcode area and the first number of the inward codee.g. xxx x) and the total occupancy limits of HMOs in each postcode area. (ideally I would have each individual HMO licence, but am happy for it to be aggregated if data considerations apply). Can you please also tell me the number of active HMO licences for your area as of the start of Q3 (1 July) for the years 2023,2024, 2025, and 2026 -

    Published: 16 October 2026

  9. FOI request – Private Rented Sector Complaints and Service Requests

    I am writing to request information relating to complaints and service requests concerning privately rented residential properties. Please could you provide the following information for each calendar year from 2021 to 2025 inclusive: 1) The total number of complaints or service requests received by the council relating to privately rented residential properties. 2) A breakdown of these complaints or service requests by the council's existing recorded category or issue type, for example, where applicable, anti-social behaviour, noise nuisance, waste/rubbish, animal-related nuisance, property damage or other environmental/neighbourhood issues. If the council does not routinely identify whether a property is privately rented within its general complaints system, please provide the requested information where it is held within a relevant private-sector housing, environmental health, housing standards or housing enforcement dataset. If the council does not categorise complaints or service requests using the examples above, please provide the existing categories used by the council rather than creating a new categorisation specifically for this request. If the requested information is not held in exactly the format described, please provide the closest equivalent information already held by the council, where this can be provided without undertaking new analysis or creating a new dataset. We are requesting aggregated figures only and do not require any personally identifiable information, individual case details, addresses or information about specific landlords or tenants. We are also not asking the council to manually review individual cases in order to categorise them. Where the requested information is already held in a recorded, reportable or readily extractable format, please provide it in that form. If any part of this request is considered to exceed the appropriate cost limit, please provide the information that can be supplied within the limit and advise which element(s) would need to be narrowed. If the council does not hold the requested information, please confirm this and, where possible, indicate whether a similar dataset is held by another department or under a different category.

    Published: 16 October 2026

  10. Private Rent Hazard Reports and Enforcement

    Hi, Under Freedom of Information Act 2000 I’d like to request the following information: 1) How many hazards were reported to the council by private tenants in the 12 months to 1st October 2026? 2) How many of these hazards were investigated? 3) How many of these investigations confirmed a hazard? 4) How many times has the council used enforcement powers during the 12 months to 1st October 2026? Please provide this information electronically in whatever form is most convenient. Please confirm receipt of this request.

    Published: 16 October 2026